For us, the results really speak for themselves – it’s retention of our existing customers, but it’s also new customer growth that we’ve been able to really quickly see.
Collection
Collect Faster.

Without the Guesswork.
Always-on AI collection teammate.
Collect more,
faster
faster
Improve team’s
efficiency
efficiency
Lower DSO
Trusted by the world’s leading companies
Balance helps us solve one of the biggest challenges that we have in the B2B marketplace. Giving buyers the payment flexibility they need without adding any risk or friction.
“
Yiran Li
Head of Customer Retention Strategy
Balance has helped B-Stock offer Net-30 payment terms for thousands of our buyers without any increase in cost or operational overhead. That scale has been a real game changer for us.
“
Alex Cadalso
Group Product Manager
We were able to grow our digital channel in ways we didn’t know were possible. Balance’s true uniqueness is in its product flexibility and ability to work with our existing business processes.
“
Michael Eichinger
Operations Officer
Everything You Need to Collect,
in One Workspace.
Full context, built-in comms tools & intelligenceÂ
- Account view with full ERP, inbox, and activity context
- Built-in email, SMS, and calling with AI drafts and summaries
- Delinquency risk score based on historical and third-party data
- Dunning campaigns management
Always-on Collection AI Teammate.
Proactive by default. Always learning.
- Proactively identifies what needs attention and surfaces next-best actions
- Autonomous outbound calling
- On-demand from anywhere - ask it to draft, research, summarize, or follow up
- Learns from outcomes and feedback to improve future recommendations
Know Exactly Where Collections Stand.
Focus on what matters with
real-time portfolio visibility.
- Portfolio and segment-level view of delinquency, risk, and disputes
- Instant insight into what’s working, what’s stuck, and why
- Clear visibility into rep and agent execution
Forecast Cash Based on Reality, Not Assumptions.
- Adjusts timing based on real collection progress
- Reflects actual outreach and response outcomes
How your AI teammate learns
Continuously improves based on real outcomes and human feedback.
Learns from
outcomes
Observes actions taken, buyer responses, and results to refine timing, messaging, and intervention strategy.
Learns from user feedback
Incorporates feedback when recommendations are accepted or edited, and asks whether changes should apply always, by account, or never.
Real Impact, Measurable Results.
Balance’s true uniqueness is in its product flexibility and ability to work with our existing business processes.
30%
Higher Conversions
55%
Repeat Purchase
2X
Repeat Purchase
Explore More Modules
Cash Application
AI teammate that auto-matches payments with full context and audit trail.
Questions & answers
What is B2B BNPL?
B2B BNPL is a flexible payment solution that allows approved business users to get financing to defer payments for up to 60 or 90 days, giving businesses more financial flexibility while sourcing products.
Are there any fees associated with the financing received?
Applicable fees or interest will be transparently presented at checkout and will be covered by the buyer.
Is the financing approved through our site exclusive to us, or can buyers use it with other vendors too?
Credit limits granted through your website are exclusive to your business and cant not be used with other vendors.
What payment methods can buyers use to pay my financed order?
Financed order can be payed for using a credit card, wire transfer, or ACH. Please note that additional charges may apply based on the method buyers select.
What payment methods can buyers use to pay my financed order?
What is receivables purchasing, and how does it work?
