Customer Solutions Engineer


Do you love solving real business problems using cutting edge technology?

Who we are:

Balance is creating the payment infrastructure that will allow for seamless online B2B trade, globally. With the first tailored 1-click checkout fully dedicated for B2B merchants and marketplaces, Balance allows vendors to offer their buyers flexibility in payment and terms, wrapped with an awesome, quick and easy checkout experience.

This is a unique opportunity. With the support of the best investors in the industry (Lightspeed, Ribbit Capital, Stripe), you'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that can impact millions.

What is the role:

We are a high-growth startup in the early stages of building the sales organization, initial processes, and the culture of how we interact with our customers throughout the pre-sales go-live lifecycle. The Customer Solutions Engineering role is a highly technical customer-facing role in which you will have the opportunity to leverage your engineering and problem solving skills directly with customers on a daily basis to help them understand the possibilities with the Balance platform, how to build with our APIs, and deploy Balance using technical best practices. Your ultimate goal is to assist in the pre-sales process to help customers build understanding and knowledge, and then guide them through implementation and go-live for the best outcome as they deploy this mission-critical platform.

Given the early stages of where we are as a team, you will be setting the precedent and instituting processes crucial to the future success of the company - this is not a role for script followers.

Key role qualifications and responsibilities:

  • 3+ years of experience in a highly technical role (product development, test engineer, devops)
  • Fluency in leveraging web APIs and webhooks for mission critical applications
  • 2+ years of customer facing experience
  • Exposure to enterprise or SMB companies with complex needs, with the ability to equally interact with technical and business stakeholders
  • Strong desire to help build and solve problems - you get excited by new challenges and using technology to overcome them
  • Highly collaborative, over communicative, and have a team mentality
  • Consultative style with an ability to communicate ideas in both structured and clear written or verbal formats
  • Given the early stages of this team, this is not a script reader - ability to think strategically and remain customer focused without overly relying on precedent - often on the spot with customers
  • Remote work most likely, but the ability to travel for customer onsite sessions as needed (likely less than 10-15% of the time)